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mp; McDonnell is an <a href="https://www.burnsmcd.com/careers/eeo-policy-statements?_hstc=157302949.5a99c6bcb69fa5c4ddabc5d520dfbfaa.1542656049974.1571079968194.1571083284152.162&amp;hssc=157302949.5.1571083284152&amp;_hsfp=2109402365">Equal Opportunity Employer </a> Minorities/Females/

Job Information

Burns & McDonnell Senior Implementation Consultant - 1898 & Co. (Kansas City) in Kansas City, Missouri

Description

The Senior Implementation Consultant is responsible for managing software implementation for clients throughout the project lifecycle. This position will work closely with both clients and internal teams to manage adherence standards and develop documentation to support project goals and ultimately make each implementation a success. The Senior Implementation Consultant will manage software implementation initiatives between internal teams, client teams, and leadership to ensure client requirements are met.

  • Manage colleagues and managers to implement and proactively manage a superior technology solution for our clients.

  • Manage clients' business processes and configure applications based on business needs and accepted best practices.

  • Manage implementation support to clients by leading customers through the implementation process, communicating with those involved to ensure that implementation is completed and any issues are resolved so client can be successfully utilizing the product.

  • Train users in system set up, administration and maintenance.

  • Manage client satisfaction and the successful go-live of technology solutions.

  • Manage and report solution gaps working closely with senior technical resources to provide impact to future features and functionality of our solutions.

  • Manage quality checks and analyze data conversions.

  • Evaluate implementation and training procedures and make improvements to facilitate the best possible customer experience.

  • Manage ongoing training to clients on an as needed basis both remotely and in person.

  • Manage user documentation when required.

  • Manage training summaries specific to the client following the training to assist other staff in providing quality customer care.

  • Prepare and present technical reports for clients and industry publications.

  • Build effective relationships with existing clients, customers and contractors and develop new business opportunities. Responsible for ensuring customer satisfaction goals and expectations are met.

  • Participate in sales and marketing efforts and identify key pursuits.

  • Lead the development of cost proposals and qualification statements to achieve stated targets and standards for financial performance.

  • Prepare and present project budgets and cost estimates. Report project performance.

  • Provide leadership, guidance and instruction to the process engineering practice. Mentor and guide less experienced engineers.

  • Responsible for QA/QC process adherence.

  • Responsible for effective communication with other engineering disciplines.

  • Responsible for compliance with company and site safety policies.

  • All other duties as assigned

Qualifications

  • Bachelor's degree in Engineering, Business, Computer Science, or MIS or a related field from an accredited program is required. Applicable years of experience may be substituted for the degree requirement.

  • Minimum 14 years of experience.

  • Expert knowledge in standard implementation techniques and procedures.

  • Expert computer skills (e.g., Microsoft Office Suite).

  • Expert computer skills in implementation software and technologies.

  • Excellent written and verbal communication skills.

  • Experience with leading the design for large projects and delegating work tasks to team members. Ability to lead execution of work and resolve issues in a team environment.

  • Demonstrated critical thinking skills, and ability to work methodically and analytically in a quantitative problem-solving environment.

  • Strong attention to detail, facilitation, team building, and collaboration.

EEO/Minorities/Females/Disabled/Veterans

Job Consulting

Primary Location US-MO-Kansas City

Schedule: Full-time

Travel: Yes, 25 % of the Time

About 1898 & Co.

1898 & Co. is a business, technology and security solutions consultancy where experience and foresight come together to unlock lasting advancements. We innovate today to fuel our clients’ future growth, catalyzing insights that drive smarter decisions, improve performance and maximize value. As part of Burns & McDonnell, we draw on more than 120 years of deep and broad experience in complex industries as we envision and enable the future for our clients.

Burns & McDonnell is an Equal Opportunity Employer Minorities/Females/Disabled/Veterans

Req ID: 223320

#LI-MG #E98 N/A

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